When it’s time to upgrade your kitchen or bathroom, many homeowners face the same decision: should I buy countertops from a big box store, or work with a local company?
In Kelowna and across the Okanagan, the choice often comes down to convenience versus craftsmanship. While big box retailers like Home Depot or RONA may promise one-stop shopping, the reality is that countertops are a long-term investment — and not something you want to leave to chance. Here’s why choosing a local partner like Landmark Countertops makes all the difference.
1. Personal Service vs. “Take-a-Number”
Big box stores are built for volume. Staff often rotate between departments, meaning the person helping you with countertops today might be in paint or flooring tomorrow.
At Landmark, countertops are all we do. From your first visit to our Kelowna showroom to final installation, you’ll work with a dedicated team that knows the product inside and out — and remembers your project by name, not by SKU number.
2. Canadian Sourcing and Standards
Many big box chains source their slabs through mass import channels with limited transparency on origin or quality. Local shops like Landmark work with trusted Canadian and international suppliers, ensuring consistency, warranties, and compliance with Canadian building standards.
You’ll also get access to unique slabs — not just the handful of colours or finishes on display at a warehouse.
3. Craftsmanship That Lasts with Kelowna Countertops
Countertops aren’t just delivered; they’re measured, cut, finished, and installed. With big box stores, these services are usually subcontracted to third parties — you may never know who’s in your home, and support after installation can be difficult to track down.
At Landmark, we handle it all in-house: templating, fabrication, polishing, and installation. Our crews live here in the Okanagan, and we stand behind every project with workmanship you can count on. If you’re curious about why proper installation matters so much, check out our guide on the benefits of professional countertop installation in Kelowna
4. Transparent Pricing — No Surprise Add-Ons
It’s not uncommon for big box quotes to look inexpensive up front, only to climb once removal, finishing, or sealing is added.
With Landmark, our quotes are clear and inclusive. We’ll walk you through exactly what’s included — from demolition of old countertops to edge profiles — so there are no surprises when the bill arrives.
5. Investing in the Okanagan Economy
When you choose local, your dollars stay local. Instead of profits flowing out to national chains, your investment helps support Kelowna jobs, families, and the Okanagan community.
For us, every project is personal — because our reputation depends on it.
The Bottom Line
Big box stores might work if you’re buying a lightbulb. But when it comes to a major investment like countertops, experience, accountability, and craftsmanship matter most.
At Landmark Countertops, we combine the expertise of a national-level fabricator with the warmth of a family-run business right here in Kelowna. From material selection to final polish, we promise countertops that you’ll love for decades to come.
👉 Ready to experience the Landmark difference?
Visit our Kelowna showroom today, or contact us for a free consultation. See why so many Okanagan homeowners trust us over the big box stores.
